Privacy Policy
Effective Date: 15 January 2025 | Last Updated: 15 January 2025
At monethyros, we know your personal information matters. This policy explains what we collect, why we need it, and what rights you have under Australian privacy laws including the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
We're committed to handling your data responsibly. If something here doesn't make sense or you have questions, reach out anytime.
1. Information We Collect
Personal Information You Provide
When you use our budgeting services or contact us, we collect information you choose to share. This typically includes your name, email address, phone number, and postal address when you sign up or get in touch with questions.
If you use our budgeting tools, we may collect financial information you enter — like income figures, expense categories, and savings goals. We only collect what's necessary to help you manage your budget effectively.
Automatically Collected Information
Like most websites, we automatically gather some technical data when you visit. This includes your IP address, browser type, device information, and how you interact with our site. We use this to improve performance and understand which features people find most helpful.
| Data Type | Examples | Purpose |
|---|---|---|
| Contact Details | Name, email, phone number | Communication and account management |
| Financial Data | Budget entries, income ranges, expense categories | Providing budgeting tools and insights |
| Technical Information | IP address, browser type, device ID | Site functionality and security |
| Usage Data | Pages visited, time spent, features used | Service improvement and analytics |
2. How We Use Your Information
We use the information we collect for specific reasons that help us provide and improve our services:
- Delivering the budgeting tools and educational resources you requested
- Responding to your enquiries and providing customer support
- Sending service updates, tips, and educational content about budgeting (you can opt out anytime)
- Analysing how people use our site to make it better
- Protecting against fraud and maintaining security
- Meeting legal obligations and responding to lawful requests
Marketing Communications
If you've signed up for our mailing list, we'll occasionally send budgeting tips, new feature announcements, and educational content. Every email includes an unsubscribe link. We won't sell your email to third parties or bombard you with daily messages.
3. Information Sharing and Disclosure
We don't sell your personal information. Period. But there are specific situations where we share data with others:
Service Providers
We work with trusted companies that help us run our business — like hosting providers, email services, and analytics tools. These providers can only access the data they need to do their job, and they're contractually required to protect it.
Legal Requirements
Sometimes Australian law requires us to disclose information. This might happen if we receive a valid court order, subpoena, or if we need to protect someone's safety. We'll always review these requests carefully and only share what's legally required.
Business Transfers
If monethyros is acquired by or merges with another company, your information may transfer to the new owners. We'd notify you beforehand and explain any changes to how your data will be handled.
4. Data Storage and Security
We store your information on secure servers located in Australia. Our systems use industry-standard encryption for data in transit and at rest. We've implemented technical and organisational measures including:
- Encrypted connections (SSL/TLS) for all data transmission
- Regular security assessments and vulnerability testing
- Access controls limiting who can view your information
- Employee training on data protection and privacy
- Regular backups to prevent data loss
No system is completely secure, but we take reasonable steps to protect your information from unauthorised access, loss, or misuse.
5. Your Rights Under Australian Privacy Law
The Australian Privacy Principles give you specific rights regarding your personal information. Here's what you can do:
Access Your Information
You can request a copy of the personal data we hold about you. We'll provide this within 30 days, free of charge in most cases. If your request is particularly complex or voluminous, we might charge a reasonable fee to cover administrative costs.
Correct Your Information
If any details we have are wrong or outdated, let us know and we'll fix them promptly. You can update most information directly through your account settings.
Request Deletion
You can ask us to delete your personal information. We'll comply unless we need to keep certain data for legal reasons — like tax records or to resolve disputes. We'll explain if we can't delete something and why.
To exercise any of these rights, email us at info@monethyros.com with your request. We'll verify your identity before making changes to protect your security.
6. Data Retention
We keep your information only as long as we need it for the purposes described in this policy. Here's what that typically means:
- Account Information: Retained while your account is active, plus seven years after closure to meet tax and financial record requirements under Australian law
- Financial Data: Budget entries and related information are kept for seven years per Australian Taxation Office requirements
- Communication Records: Customer service interactions kept for three years to help resolve potential disputes
- Marketing Data: Removed within 30 days of unsubscribing from our mailing list
- Technical Logs: Server logs and analytics data typically retained for 12 months
After these periods, we securely delete or anonymise your information so it can't be linked back to you.
7. Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device that help us remember your preferences and understand how you use our site.
Types of Cookies We Use
Essential Cookies: These are necessary for the site to work properly. They enable basic functions like page navigation and access to secure areas. The website won't function correctly without them.
Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our services.
Preference Cookies: These remember your choices (like language or region) to provide a more personalised experience.
You can control cookies through your browser settings. Most browsers let you refuse cookies or alert you when one is being sent. Note that disabling cookies might affect site functionality.
8. Third-Party Links
Our website occasionally links to other sites that might be helpful for your financial education — like government resources or partner organisations. We're not responsible for the privacy practices of these external sites.
When you click a link leaving monethyros.com, you're subject to that site's privacy policy instead of ours. We encourage you to read their policies before sharing personal information.
9. Children's Privacy
Our services aren't designed for anyone under 18. We don't knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal data, contact us immediately and we'll delete it.
If we discover we've accidentally collected information from someone under 18, we'll take steps to remove that data from our systems promptly.
10. Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.
The "Last Updated" date at the top shows when we most recently revised this policy. We encourage you to review it periodically. Continued use of our services after changes become effective means you accept the updated policy.
11. International Data Transfers
Your information is primarily stored on servers located in Australia. However, some of our service providers operate globally, which means your data might be processed in other countries.
When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or by working with providers who maintain equivalent privacy protections. We only work with partners who meet Australian privacy standards.
12. Your Choices and Controls
You have several options for controlling how we use your information:
- Email Preferences: Unsubscribe from marketing emails using the link in any message, or update preferences in your account settings
- Account Settings: Log in to view, update, or delete much of your personal information directly
- Cookie Controls: Adjust your browser settings to manage or block cookies
- Data Portability: Request a copy of your data in a commonly used format
- Account Closure: Delete your account entirely through settings or by contacting us
13. Complaints and Disputes
If you're unhappy with how we've handled your personal information, we want to hear about it. Contact our privacy team first — we'll work with you to resolve the issue within 30 days.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
- Post: GPO Box 5218, Sydney NSW 2001
Questions or Concerns?
We're here to help with any privacy-related questions. Reach out anytime and we'll respond within three business days.